Church IT Support Tech

Church IT Support Tech
July 16, 2021 Levente Nagy

Church IT Support Tech


job description

Position: Church IT Support Tech

Report To: IT Service Director, Robert Cuyar

Classifications: Full-Time, Hourly

Hours: Mon – Thurs 9:00am – 5:00pm, Sun 8:00am – 2:00pm

about redemption:

Redemption Church, formerly Redemption World Outreach Center (RWOC), founded in 1991 by Pastors Hope and Ron Carpenter with a campus in San Jose CA and Greenville SC. As a multi-cultural church, we are a magnificent tapestry of people uniting together, furthering the Kingdom through powerful Christ-centered worship and Biblical preaching. At both of our Redemption locations you’ll experience Godly teaching, powerful worship, exciting events, and opportunities to grow in the word and serve. 


Responsible for ensuring daily Church IT technical support to organization’s employees (and volunteers where applicable) and updates to the Help Desk ticket system.

Ensure the organization’s Network Infrastructure, Data and Systems are secure.  Maintenance of existing technology and participate in the implementation of new technology to continually improve the organizations efficiency 

Utilize Help Desk to it fullest by tracking all support requests, acknowledging, and assigning tickets within 1 hr., prioritizing tickets and provide the requestor with an estimated time the ticket will be addressed.


  • Associate degree in Information Technology or related field. 
  • A+ Certification (preferred)
  • 3+ Years’ supporting PC hardware/software, including peripherals maintenance, deployment, and installation skills. 
  • Strong Window 10 OS,  MacOS and Mobile App OS’s
  • Proficient in networking administration and wireless connectivity technology
  • Proficient Project Management skills to complete IT Projects
  • Strong problem-solving skills including root cause analysis
  • Ability to troubleshoot in-person and remotely
  • Ability to manage multiple tasks in a fast-paced environment with minimal supervision. 
  • Strong Microsoft Office products skills
  • Excellent customer service and communication skills are a must.


  1. Adhere to policies and procedures as outlined in the Redemption Church employee handbook
  2. Take shared responsibility for accomplishing the vision of Redemption Church
  3. Strive to display professionalism and moral conduct becoming of a church environment
  4. Provide support to monitor, install and perform maintenance on personal computers, laptop computers and software  
  5. Provide support in responding to Redemption Church system user requests for assistance 
  6. Track all requests using the Help Desk ticket system
  7. Provide support for on-the-spot diagnostic evaluations, implementation of corrections, and training users in proper operation of desktop systems and programs 
  8. Provide support to install and provide basic support for approved Redemption Church desktop software; perform upgrades to all computer platforms, required training to office staff on computers 
  9. Physical moving, changing/upgrading, and disposing of computer hardware and software products 
  10. Maintaining virus protection, OS & service packs, general operations, and providing back-up and disaster recovery
  11. Maintain PC inventory and logs of equipment repairs. 
  12. Assist in administering all computer platforms as directed and in resolving any operations problems
  13. Assist with other IT projects as assigned
  14. 14.Maintaining an inventory of installed software,
    managing software licensing, and creating policies and procedures for upgrades 
  15. 15.Working with hardware and software vendors to verify timely product delivery and ensuring that new equipment is installed and ready to operate on schedule 
  16. 16.Analyzing and making recommendations for hardware and software standardization 
  17. 17.Creating user accounts and managing access control based on company policies 

Important NoticeThis job description is not intended and should not be construed to be an exhaustive list of all responsibilities, skills, efforts and working conditions associated with this position.  It does however reflect the principal job elements of this position.  This job description does not constitute a contract for employment.


Job Category: IT
Job Type: Full Time
Job Location: San Jose CA

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